Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only be enjoyed as a form of entertainment. They are games of chance with a built-in house edge, meaning the odds always favour the casino. Never view gambling as a way to make money or solve financial problems. Only gamble with money you can afford to lose.
Age Verification
In New Zealand, you must be 18 years of age or older to gamble legally. All players on DoubledItch must verify their age during registration. We take responsible gaming seriously and comply with all NZ gaming regulations.
If you are under 18, please do not attempt to access gambling services. Parents and caregivers can use filtering tools to restrict access to gambling websites.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs, you may be developing a gambling problem:
- Chasing losses by gambling more to win back money you've lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding gambling activities or lying about how much you gamble
- Neglecting family, work, or other responsibilities due to gambling
- Gambling to escape stress, anxiety, depression, or other negative emotions
- Experiencing relationship problems related to gambling
- Feeling anxious or irritable when unable to gamble
- Borrowing money or getting into debt to fund gambling
- Failed attempts to reduce or stop gambling
- Experiencing financial difficulties due to gambling
If you experience any of these signs, seek help immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos, including those accessible from NZ, offer self-help tools to support responsible gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a session
- Session Time Limits: Automatically close your account after a set period of gambling
- Reality Checks: Receive notifications reminding you how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling sites
- Account Closure: Permanently close your account if needed
Take advantage of these tools to maintain control over your gambling.
Support Organisations & Helplines
If you or someone you know is struggling with problem gambling, confidential support is available:
New Zealand
- Gambling Helpline (NZ): 0800 654 655 (Free call, 24/7) | www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.pgf.nz
International Support
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- United Kingdom – GamCare: www.gamcare.org.uk
- United Kingdom – GamStop: www.gamstop.co.uk (Multi-operator self-exclusion scheme)
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
These organisations provide free, confidential support and can connect you with local counselling services.
Need Help?
If you believe you have a gambling problem, please reach out for support today. There is no shame in asking for help, and many resources are available to assist you in regaining control.
Contact the Gambling Helpline (NZ) on 0800 654 655 or visit one of the organisations listed above. Help is available 24/7.